- Direct access - 24x7x365 access to a team of highly-trained senior support engineers - Telephone/web-based support - 24x7x365 telephone and Web-based technical support - Software/firmware update - for all software and firmware updates and upgrades - Hardware replacement - advance exchange for replacement of defective hardware - Support tools - access to SonicWALL's electronic support tools Designed for customers with SonicWALL E-Class solutions, SonicWALL E-Class Support 24x7 delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently.
Products specifications
| Attribute name | Attribute value |
|---|
| Number of years | 1 year(s) |
| License quantity | 10 license(s) |
| Parts replacement | Y |
| Service time (hours x days) | 24x7 |