24x7 Support Designed for customers who need continued protection through advanced technical support and ongoing firmware updates. Dell SonicWALL 24x7 Support provides direct technical assistance 24 hours a day, 365 days a year plus firmware updates and hardware replacement. 24x7 Support services include: - Chat/Email/Web/Telephone Support - for technical assistance - Software/Firmware Updates - for all software and firmware updates and upgrades - Hardware Replacement - Advance Exchange for replacement of defective hardware - Support Tools - for access to Dell SonicWALL's electronic support tools
Products specifications
| Attribute name | Attribute value |
|---|
| Response Time | 24 h |
| Type | On-site |
| Number of years | 1 year(s) |
| Next Business Day (NBD) | Y |
| Service time (hours x days) | 24x7 |
| License quantity | 1 license(s) |